Customer Feedback

Nip & Tuck UK - Cosmetic Repair Training

Feedback from our customers is that they are experiencing significant savings and high quality and consistency of repairs:

I found the course great, Nat was a good guy and very knowledgeable he took the time to explain all the different materials and systems and how and where to use them. A very worth while course and would recommend it.

Craig

Barratt - Southampton

I found the training excellent – My recent background would not have been directly related but I found that this was not a disadvantage. Nat was good at explaining the processes which should make for some excellent repairs going forward and help me in establishing my own successful business.

Michael Bond

www.surfacefixni.co.uk

I came away really excited about the course and what I had learnt highlighting, I believe, what a great course Nat put on.

It was run just at the right pace in a fun and relaxed environment yet still very much focused. Nat showed lots of patience with our many questions and diversions.

Kerr McIntosh

I attended your course last week and wanted to extend my thanks and appreciation. I found the five days very interesting and felt being able to apply the techniques very helpful and easy to pick up. The style, presentation and delivery of the course was so accessible and Nat was clearly supporting all individual needs. From a company perspective we will definitely be able to reduce costs, be more efficient and minimise disruption to the client.

Edward

Aftercare Technician, Anderson Group

Nip and Tuck gave me key skills and knowledge to pursue my business venture. Highly recommended.

Lawrence Booth

The course was an absolute success and we have already carried out a number of repairs in house.

Thanks to you both.

Dave Melia

Property Services Manager, South Tyneside Homes

The feedback from the lads that did the course was brilliant and they really enjoyed it. We should have done it earlier.

Tom McIntosh

Repairs Manager, South Tyneside Homes

I really enjoyed my time on the course. My plan was to be able to start my own surface repair business immediately after finishing the training, which I am happy to say I have been able to do.

The skills I learned have been transferred directly in my everyday work and I am very much enjoying being my own boss.

Kevin Whitten

Smooth Surface Repair

Nip and Tuck are a truly professional team and have trained and continue to support our Operatives, which in turn has saved the Company a lot of money.

I would not hesitate in recommending them.

Ann Bourne

Customer Service Executive - New Home Customer Care, Barratt - West Midlands

Thanks for the great course our guys really enjoyed it, especially my son Ben who came back really enthused.
I have to say that I was unsure what a short course would achieve, especially for my young son who has no experience at all.

However since they have been back and done several repairs I am over the moon with the results, as they have been better repairs than we were getting from an outside ‘expert’ repairer!

Also the kit is great and we are using it several times a week every week.

So many thanks again and we would definitely recommend you.

Rob Matthews

Director, Oaktree Motorhomes Ltd

The feedback I have received from our Technicians Geoff and Chris is very positive. I have seen the standard of finish that they can now achieve and I want to thank both you and Nat for your help with this.

Tom Moore

Head of Customer Care, Persimmon Homes - South East

I would like to start by thanking you on behalf of our maintenance team for making the training enjoyable and interesting.

I can confirm that – since your training days – our costs have decreased significantly and our customers are getting a much speedier service by one person, rather than several tradesmen.

I have already and would highly recommend your company to anyone who is interested in giving better Customer Service and cost saving.

Alison Squire

Customer Service Manager, Taylor Wimpey - Yorkshire

As a volume house builder we were experiencing an issue with small damages being caused during the construction of a new build property. Previously we contracted these works out which meant we lost control of when they were being undertaken and obviously there was a cost incurred for the repair. We then arranged for our joiner to be trained by Nip & Tuck to undertake the repairs ourselves which now means that we arrange when the works are undertaken and there are no hefty bills. Nip & Tuck has always been there to offer support and advice for any difficult jobs and they expedite materials quickly and efficiently.

I would highly recommend the Nip & Tuck training as this has allowed us increased flexibility and has saved us a considerable amount of money.

Sara McCrory

Customer Care Manager, Persimmon Homes - West Scotland

BDW North East Division would be pleased to recommend Nip and Tuck for their excellent training with our customer care operatives with fantastic results. The workmanship our operatives are producing far exceeded our expectations. Materials are so easy to obtain with excellent delivery dates. We have seen a significant reduction in our Pre and Post occupation costs over the past five months. Our Division will certainly be using Nip and Tuck in the future for training on sites.

Gillian Hudson

Customer Service Manager, Barratt Homes & David Wilson Homes - North East Division

I would like to take this opportunity to inform you that I am very impressed with the service you have provided and the first class training you have supplied to my Maintenance Operatives.

In such a short space of time I have seen a significant drop in external contractor costs due to the maintenance team having the ability and confidence to carry out quality repairs.

I will have no hesitation in passing on your contact details to my Group Head Office with my recommendation for all of David Wilson Homes Regions to seek your assistance in training their staff in the art of plastic and surface repair.

I look forward to working with you again in the future.

Chris Overton

Customer Liaison Director, David Wilson Homes - North West Region

Thank you for the excellent training course you recently provided for the Customer Care Technicians. They are now confidently carrying out cosmetic repairs to plastics, ceramics and wood effect products. The finished results are startling. The additional follow-up support has been much appreciated.

I am sure we will see a significant reduction in our overheads, even after taking the cost of the course into consideration.


I just thought I’d write to update you on progress over the past 12 months. We’ve discovered many benefits from carrying out our own cosmetic repairs. Reduced costs, a faster turn-around and greater customer satisfaction are top of the list. The initial start-up costs have been recovered already.

Thank you too for your continued support as the lads tackle bigger, more challenging jobs.

Lynne Pruce

Customer Care Manager, Kings Oak - Southampton

When I was asked to do this course I was not that keen as I have known people who have been on courses like this. They were not taught how to do the work, only shown the product and where it could be used. I was so wrong about this course.

The training was clear and very good. Nat is an excellent teacher, he makes it look so easy and he gives you the confidence that you can do it as well.

It was great to get all the equipment and materials to do this work. The after training backup has been great.

If you get the chance to do this course you must jump at it. Doing this course has been very helpful.

Neil Saville

Customer Service Operative, David Wilson Homes - Eastern