What Our Customers Say About Us…
Feedback from our customers is that they are experiencing significant savings and high quality and consistency of repairs:
Taylor Wimpey
Yorkshire
"I would like to start by thanking you on behalf of our maintenance team for making the Plastic Surgery training enjoyable and interesting.
I can confirm that - since your training days - our costs have decreased significantly and our customers are getting a much speedier service by one person, rather than several tradesmen.
I have already and would highly recommend your company to anyone who is interested in giving better Customer Service and cost saving."
Alison Squire - Customer Service Manager
Persimmon Homes
West Scotland
"As a volume house builder we were experiencing an issue with small damages being caused during the construction of a new build property. Previously we contracted these works out which meant we lost control of when they were being undertaken and obviously there was a cost incurred for the repair. We then arranged for our joiner to be trained by Nip & Tuck to undertake the repairs ourselves which now means that we arrange when the works are undertaken and there are no hefty bills. Nip & Tuck has always been there to offer support and advice for any difficult jobs and they expedite materials quickly and efficiently.
I would highly recommend the Nip & Tuck training as this has allowed us increased flexibility and has saved us a considerable amount of money."
Sara McCrory - Customer Care Manager
Barratt Homes & David Wilson Homes
North East Division
"BDW North East Division would be pleased to recommend Nip and Tuck for their excellent training with our customer care operatives with fantastic results.
The workmanship our operatives are producing far exceeded our expectations. Materials are so easy to obtain with excellent delivery dates. We have seen a significant reduction in our Pre and Post occupation costs over the past five months. Our Division will certainly be using Nip and Tuck in the future for training on sites."
Gillian Hudson– Customer Service Manager
David Wilson Homes
North West Region
"I would like to take this opportunity to inform you that I am very impressed with the service you have provided and the first class training you have supplied to my Maintenance Operatives.
In such a short space of time I have seen a significant drop in external contractor costs due to the maintenance team having the ability and confidence to carry out quality repairs.
I will have no hesitation in passing on your contact details to my Group Head Office with my recommendation for all of David Wilson Homes Regions to seek your assistance in training their staff in the art of plastic and surface repair.
I look forward to working with you again in the future."
Chris Overton – Customer Liaison Director
Kings Oak
Southampton
"Thank you for the excellent training course you recently provided for the Customer Care Technicians. They are now confidently carrying out cosmetic repairs to plastics, ceramics and wood effect products. The finished results are startling. The additional follow-up support has been much appreciated.
I am sure we will see a significant reduction in our overheads, even after taking the cost of the course into consideration."
"I just thought I'd write to update you on progress over the past 12 months. We've discovered many benefits from carrying out our own cosmetic repairs. Reduced costs, a faster turn-around and greater customer satisfaction are top of the list. The initial start-up costs have been recovered already.
Thank you too for your continued support as the lads tackle bigger, more challenging jobs."
Lynne Pruce – Customer Care Manager
David Wilson Homes
Eastern
"When I was asked to do this course I was not that keen as I have known people who have been on courses like this. They were not taught how to do the work, only shown the product and where it could be used. I was so wrong about this course.
The training was clear and very good. Nat is an excellent teacher, he makes it look so easy and he gives you the confidence that you can do it as well.
It was great to get all the equipment and materials to do this work. The after training backup has been great.
If you get the chance to do this course you must jump at it. Doing this course has been very helpful."
Neil Saville - Customer Service Operative
